Claimant must organize return delivery. All DIY kits returned must be insured for invoice value before leaving your premises. Uninsured DIY kits will void any claims. All claims are at the sole discretion of Tropical Lifestyle. Money back guarantee is available on DIY kits only. Sorry, not available on other products. Note: Money back guarantee does not extend to custom roofing such as pre cut Colorbond roofing.

Tropical Lifestyle has many quality control procedures and checking systems to make sure you receive a premium product. However, we ask that you read and agree to our terms and conditions.

A 10% Deposit is required at the time of placing an order. Delivery dates will be confirmed at this time. When your kit is complete, you will again be notified by our staff requesting the balance payment before any goods can be released by Tropical Lifestyle.

Once an order is placed and the deposit is paid, it goes into production immediately. Therefore, custom orders are subject to cancellation charges if fabrication or any production has begun. Once an order has been shipped, the order cannot be cancelled.

You invoice states clearly what you have been supplied with your gazebo. If it is not on your invoice, it will not be delivered. Please check your invoice carefully, by paying final payment we assume you have checked your invoice.

Payment Options:

Orders can be paid by direct deposit, cheque, cash or credit card. Please note that credit card payments incur a 2% surcharge. On direct deposit, please make sure you quote your invoice number.

You as the customer/home owner/end user are responsible for ensuring the product you have ordered is suitable for its intended purpose and all sizes and dimensions are correct and suitable for your requirements. No refunds or exchanges can be given if the product is not fit for your intended purpose. Tropical Lifestlyle will not accept returned merchandise. Please choose wisely.

At Tropical Lifestyle we go out of our way to ensure you have everything you need to successfully complete your project. However it must be noted that you as the customer are responsible for the final erection of your project and complying with any local, state or federal government laws.

Your order will be packaged and shipped via NQX, TNT or Toll Ipec. We reserve the right to use other carriers if the need arrises. In some cases when your product is delivered, it may require pickup from a local transport depot. Generally delivery can be arranged. Normally this is done by a local transport company. Extra costs will be payable from transport company depot to you. Unless prior arrangement is made, expect all deliveries to be to a local Toll depot.

Fabrication of your order may take 2 – 4 weeks. However, from time to time we rely on external suppliers and have no control over delays in delivery of our raw materials and products. If delays occur, we will do our best to contact you to keep you informed of the progress of your order.

Your Order always leaves our factory in excellent condition as shown by the fact that we have many repeat clients. We pre-assemble every kit before it leaves our warehouse to make sure everything fits and you have all the components you need. Whilst every care and precaution will be taken, we cannot accept responsibility for damage or loss whilst in transit. Our responsibility ends when goods ordered are picked up by the customer or the transport company involved.

Items are to be checked within 24 hours of arrival for missing parts. No claim can be made after this time and all claims are at the discretion of Tropical Lifestyle.

Goods leave our yard uninsured. If you want your shipment to be insured, you must personally arrange transport insurance with an insurance company of your choice, for instance: Elders Insurance: 07 5591 7244, NRMA:132 132, RACQ:131 905.

The frames of our Bali Huts and Gazebos are normally manufactured using LOSP or CCA Treated Pine. All timber and parts should be stored flat, out of direct sunlight in a dry area.

All gazebos unless stated otherwise are sold based on measurements from outside of beam to outside of beam. Multisided gazebos are measured from point to point outside of beam to outside of beam. All decks are measured from outside of beam to outside of beam.

Posts must be painted or stained to reduce the effects of normal weathering. Our Bali huts and Gazebos come stained if ordered. No guarantee can be given to unsealed or unpainted timbers.

Unless otherwise mentioned, beams and rafters are supplied pre-stained. Stain is supplied for posts and deck to be stained onsite, due to need to move posts when installing. We have found this will give you the best final finish.

When installed or supplied in DIY form, framework is pre stained but roof is not stained on any gazebos. If you require this to be done, please ask specifically and ensure it is written on your invoice as “ roof to be pre stained”. If this is not written on your invoice, your roof will not be stained.

Bamboo lining carries no warranty expressed or implied. Along with all other bamboo products, itis a natural product and can stain with mould. It is up to you, the purchaser, to be sure it is fit for intended use and to maintain it away from moisture. It is also important that you seal bamboo. No claims of any sort can be made against bamboo for mould, cracking or splitting.

From time to time timber will produce seasonal cracks and splits. These are not considered structural defects. Our Bali huts are designed so we can guarantee the Bali thatching is 100% waterproof when installed by an accredited Thatcher. If installed correctly by you as per installation instructions, our Bali thatching will be 100% waterproof. All Bali thatching requires a minimum 35 degree pitch. The African thatching style reed is 99% waterproof and requires a minimum of 35 degree roof pitch, ensuring its longevity and waterproofing.

It is important to use either Galvanised or Stainless steel nails when fixing your thatching.

All thatching products must be stored in a dry area out of sunlight with thatching at least 100 mm off the ground.

TImber roofing such as modern roofing and rosewod roofing will require maintenance from time to time. At time of installation all these roofs are water proof; however, if simple maintenance is not done, they may leak over time. No warranty is provided on either rosewood or modern roofing components.

Hardwood timber such as Merbau and Rosewood and all other types of hardwood may and can leach even when sealed. Please be aware of this when choosing timber as no responsibility is taken for leaching timbers or any damamge done by leaching timbers..

It is the responsibility of the end user, home owner or customer to check Local Government regulations regarding installations. Tropical Lifestyle, as well as any other related entities, does not accept liability for any loss or damage suffered as a result of any errors in the interpretation of our structures or any other items. Any person wishing to check any calculations made by them persuant to this method may wish to seek independent engineering advice. Ultimately you as the customer are responsible to ensure the product you order and install is suitable for intended purposes and for intended wind speed classification relevant to your location. Tropical Lifestyle, as well as any other related entities, does not accept responsibility for end erecting of DIY or installed strucTures of any sort.

For install jobs under $11,000 you as the client will act as the owner builder. Our contractors organized on your behalf will act as your subcontractor. All third party costs related to any insurance, drawings or designs specific to your job will be passed on at cost.

Important: please note when Bali huts are installed there is a settling period, your crown may lean over after about 1 – 3 months; simply get up on roof and straighten.

Koda Pavillions roof structure is made from hardwood to allow small timber members, the rest of the koda pavilion is made from structural Australian Pine Timber.

Ten Year Limited Warranty on our Gazebos!

This is a ten year limited warranty covering the components of your gazebo manufactured by Tropical Lifestyle. This guarantee is non transferable and applies only to the original purchaser and only to the original location. The warranty applies only to Australian made frame work and posts not thatching or shingles. Relocating the covered product automatically invalidates this warranty.

When installed used and maintained appropriately Tropical Lifestyle guarantees the following.

10 Year Structural Guarantee

Structural - if you have any structural part of our Australian made kit fail we will replace it free of charge within 10 year period. Note timber splits are not a structural failure. Simply return the structural damaged member with your original purchase receipt and upon inspection and clarification of damage we will l replace your member.

25 year Termite proof Guarantee

Termites - our Australian made frames are guaranteed for 25 years against termites when installed correctly. All our products are treated for termites and must be installed correctly to be covered by our guarantee. Simply return the termite-laden member with your original purchase receipt and upon inspection and clarification of damage we will replace your member.

25 year No - Rot Guarantee

Rot - our Australian-made frames are guaranteed for 25 years when installed correctly against rotting. All our products are treated for dry rot and must be installed correctly to be covered by our guarantee. Simply return the dry rot laden member with your original purchase recept and upon inspection and clarification of damage we will replace your member.

10 - 25 - 25 Guarantee does not apply for Koda Pavilions

Apples for Apples Guarantee

Our gazebo design and kits are second to none, therefore Apples for Apples guarantee all claims at sole discretion of Tropical Lifestyle. If you find a cheaper product, there is normally a very good reason: you are getting less! We reserve the right not to supply products below a certain level of quality, apples for apples or not.


All warranties and guarantees are backed up by large corporate suppliers and in some cases they may make final decision on final claims and guarantees. At all times it is at the discretion of Tropical Lifestyle whether or not to treat each claim as a genuine claim. Transport costs will be payable by claimant.

It is the end user's or owner's responsibility to ensure posts are regularly maintained and no moisture can sit around bases of posts. Moisture allowed to accumulate around base of posts will void warranty against termites and rot.

After supplying goods or service should an invoice not be paid we will seek external sources to recover it and costs associated with recovery.

From time to time timber will produce seasonal cracks and splits; no warranty is offered on this. The end user is responsible to ensure the timber is always well maintained including painting, sealing, staining and keeping free from water rising damp. Seasonal cracks and splits are not considered structural defects. Our Bali huts are designed so we can guarantee the Bali thatching is 100% waterproof when installed by an accredited Thatcher. If installed correctly by you as per installation instructions, our Bali thatching will be 100% waterproof. All Bali thatching requires a minimum 35 degree pitch. The African thatching style reed is 99% waterproof and requires a minimum of 35 degree roof pitch, ensuring its longevity and waterproofing. Bamboo fencing requires regular oiling or staining depending on what amount of sunlight your fence recieves.

NOTE: Guarantee applies to frame only not to roofing material. No claim can be made against roofing materials.

Free gazebo and Bali hut offer – applies only to DIY gazebo and Bali hut kits. Customer must supply written quote to take advantage of this offer. Quote must include company name, phone, website, ABN and details of what is being quoted.

Water Features

Water pumps are not included unless otherwise specified. You can get a water pump at any hardware retailer.

Online Store

On our online shopping cart, you can pay via secure Credit Card processing, direct deposit, or cheque. Credit Card payments are made via a payment gateway provided by DirectOne which processes transaction using 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored, so this ensures you will be happy with your transaction.

NOTE: The prices in our online store do not include freight. Freight will be calculated on an individual basis and will be added to your order. We will contact you with the total prior to shipping.

Prices shown are all in Australian Dollars and are GST inclusive. GST is charged on all purchases within Australia.

Tropical Lifestyle Privacy Policy

Tropical Lifestyle is committed to protecting your privacy and the privacy of any personal information provided to us. Tropical Lifestyle complies with the Privacy Act 1988 (Cth) and the National Privacy Principles. To enable us to provide some of our services to you, we need to collect personal information from you – usually your name and email address. You may also choose to provide us with your mobile phone number.

Newsletter

To keep you informed of latest news, special offers, free giveaways and handy tips we automatically subscribe you to our free newsletter. You can unsubscribe at any time by choosing the unsubscribe link but you would be crazy to, as you will miss out on many special offers and great handy advice you will no get elsewhere!

Errors & Omissions Excepted

Tropical Lifestyle shall not be liable on any basis whatsoever for any loss, including property and personal loss or consequential loss. Failure to properly maintain the product will void the warranty.

Faulty Installations

Tropical lifestyle intends to provide all gazebos to suit your location. However, unless specifically asked for, your gazebo will generally be rated to N3; some kits however are standard at C2 rating. Tropical Lifestyle can accept no responsibility for faulty installation by you, your associates, other related parties or any other contractors associated, recommended, unknown or employed by Tropical Lifestyle or any of its related entities.

Limitation of Liability
Company, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers and directors will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other dmages, including loss of revenue or income, pain and suffering, emotional distress or similar damages, even if company has been advised of the possiblity of such damages. In no event will the collective liability of company and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agent, officers, and directors to any party (regardless of the form of action, whether in contract, tort, or otherwise) exceed the greater of $100 or the amount you have paid to company for the applicable content, product or service out of which liability arose.

Indemnity
You will indemnify and hold Company, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (hereinafter known as the “Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of Content other than as expressly authorized in these Terms of Use. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorney’s fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site.