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At Tropical Lifestyle we are so confident in the premium quality of our DIY Gazebo Kits we offer you a 100% money back guarantee minus shipping and insurance costs. If within 24 hrs of arrival of the DIY kit we send you you are not happy with it or it is not as described on your invoice, simply give us a call. Email or fax us detailed photos of your undamaged product within 24 hrs of arrival of your DIY kit with your connote number and upon returning your DIY kit in original packed undamaged condition we will issue a refund.
Any claims will be subject to transport costs each way being paid by claimant. All DIY kits being returned must be returned in full. Any missing parts will void any claim. |
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Claimant must organize return delivery. All DIY kits returned must be insured for invoice value before leaving your premises. Uninsured DIY kits will void any claims. All claims are at the sole discretion of Tropical Lifestyle. Money back guarantee is available on DIY kits only. Sorry, not available on other products. Note: Money back guarantee does not extend to custom roofing such as pre cut Colorbond roofing.
Tropical Lifestyle has many quality control procedures and checking systems to make sure you receive a premium product. However, we ask that you read and agree to our terms and conditions.
A 10% Deposit is required at the time of placing an order. Delivery dates will be confirmed at this time. When your kit is complete, you will again be notified by our staff requesting the balance payment before any goods can be released by Tropical Lifestyle.
Once an order is placed and the deposit is paid, it goes into production immediately. Therefore, custom orders are subject to cancellation charges if fabrication or any production has begun. Once an order has been shipped, the order cannot be cancelled.
Payment Options:
Orders can be paid by direct deposit, cheque, cash or credit card. Please note that credit card payments incur a 2% surcharge. On direct deposit, please make sure you quote your invoice number.
 You as the customer/home owner/end user are responsible for ensuring the product you have ordered is suitable for its intended purpose and all sizes and dimensions are correct and suitable for your requirements. No refunds or exchanges can be given if the product is not fit for your intended purpose. Tropical Lifestlyle will not accept returned merchandise. Please choose wisely.
It is the responsibility of the end user, home owner or customer to check Local Government regulations regarding installations. Tropical Lifestyle nor any other related entities does not accept liability for any loss or damage suffered as a result of any errors in the interpretation or application of our structures or any other item. Any person wishing to check any calculations made by them pursuant to this method may wish to seek independent engineering advice. Ultimately you as the customer are responsible to ensure the product you order and install is suitable for intended purposes and for intended wind speed classification relevant to your location. Tropical Lifestyle nor any other related entities does not accept responsibility for end erecting of DIY or installed structures of any sort.
At Tropical Lifestyle we go out of our way to ensure you have everything you need to successfully complete your project. However it must be noted that you as the customer are responsible for the final erection of your project and complying to any local, state of federal government laws.
Your order will be packaged and shipped via NQX, TNT or Toll Ipec. We reserve the right to use other carriers if the need arrises. In some cases when your product is delivered, it may require pickup from a ocal transport depot. Generally delivery can be arranged. Normally this is done by a local transport company. Extra costs will be payabnle from transport company depot to you. Unless prio arrangement is made, expect all deliveries to be to a local Toll depot.
Fabrication of your order may take 2 – 4 weeks. However, from time to time we rely on external suppliers and have no control over delays in delivery of our raw materials and products. If delays occur, we will do our best contact you to keep you informed of the progress of your order.
Your Order always leaves our factory in excellent condition as shown by the fact that we have many repeat clients . We pre-assemble every kit before it leaves our warehouse to make sure everything fits and you have all the components you need. Whilst every care and precaution will be taken, we cannot accept responsibility for damage or loss whilst in transit. Our responsibility ends when goods ordered are picked up by the customer or the transport company involved.
Items are to be checked within 24 hours of arrival for missing parts. No claim can be made after this time and all claims are at the discretion of Tropical Lifestyle.
Goods leave our yard uninsured. If you want your shipment to be insured, you must personally arrange transport insurance with an insurance company of your choice, for instance: Elders Insurance: 07 5591 7244, NRMA:132 132, RACQ:131 905.
The frames of our Bali Huts and Gazebos are normally manufactured using LOSP or CCA Treated Pine. All timber and parts should be stored flat, out of direct sunlight in a dry area.
Posts must be painted or stained to reduce the effects of normal weathering. Our Bali huts and Gazebos come stained if ordered. No guarantee can be given to unsealed or unpainted timbers.
From time to time timber will produce seasonal cracks and splits. These are not considered structural defects. Our Bali huts are designed so we can guarantee the Bali thatching is 100% waterproof when installed by an accredited Thatcher. If installed correctly by you as per installation instructions, our Bali thatching will be 100% waterproof. All Bali thatching requires a minimum 35 degree pitch. The African thatching style reed is 99% waterproof and requires a minimum of 35 degree roof pitch, ensuring its longevity and waterproofing.
It is important to use either Galvanised or Stainless steel nails when fixing your thatching.
All thatching products must be stored in a dry area out of sunlight with thatching at least 100 mm off the ground.
It is the responsibility of the end user, home owner or customer to check Local Government regulations regarding installations. Tropical Lifestyle, as well as any other related entities, does not accept liability for any loss or damage suffered as a result of any errors in the interpretation of our structures or any other items. Any person wishing to check any calculations made by them persuant to this method may wish to seek independent engineering advice. Ultimately you as the customer are responsible to ensure the product you order and install is suitable for intended purposes and for intended wind speed classification relevant to your location. Tropical Lifestyle, as well as any other related entities, does not accept responsibility for end erecting of DIY or installed strucures of any sort.
For install jobs under $11,000 you as the client will act as the owner builder. Our contractors organized on your behalf will act as your subcontractor. All third party costs related to any insurance, drawings or designs specific to your job will be passed on at cost.
Important: please note when Bali huts are installed there is a settling period, your crown may lean over after about 1 – 3 months simply get up on roof and straighten.
Ten Year Limited Warranty on our Gazebos!
This is a ten year limited warranty covering your components of your gazebo manufactured by Tropical Lifestyle, this guarantee is non transferable and applies only to the original purchaser and only to the original location. The warranty applies only to Australian made frame work and posts not thatching or shingles, Relocating the covered product automatically invalidates this warranty.
When installed used and maintained appropriately Tropical Lifestyle guarantees the following.
10 Year Structural Guarantee
Structural - if you have any structural part of our Australian made kit fail we will replace it free of charge within 10 year period, note timber splits are not a structural failure, . Simply return the structural damaged member with your original purchase recept and upon inspection and clarification of damage we will l replace your member.
25 year Termite proof Guarantee
Termites - our Australian made frames are guaranteed for 25 years when installed correctly against termites all our products are treated for termites and must be installed correctly to be covered by our guarantee. Simply return the termite laden member with your original purchase recept and upon inspection and clarification of damage we will replace your member.
25 year No - Rot Guarantee
Rot - our Australian made frames are guaranteed for 25 years when installed correctly against rotting. All our products are treated for dry rot and must be installed correctly to be covered by our guarantee. Simply return the dry rot laden member with your original purchase recept and upon inspection and clarification of damage we will replace your member.
All warranties and guarantees are backed up by large corporate suppliers and in some cases they may make final decision on final claims and guarantees. At all times it is at the discretion of Tropical Lifestyle whether or not to treat each claim as a genuine claim. Transport costs will be payable by claimant.
It is the end user's or owner's responsibility to ensure posts are regularly maintained and no moisture can site around bases of posts. Moisture allowed to accumulate around base of posts will void warranty against termites and rot.
After supplying goods or service should a invoice not be paid we will seek external sources to recover it and costs associated with recovery.
NOTE: Guarantee applies to frame only not to roofing material. No claim can be made against roofing materials.
Water Features
Water pumps are not included unless otherwise specified. You can get a water pump at any hardware retailer.
Online Store
On our online shopping cart, you can pay via secure Credit Card processing, direct deposit, or cheque. Credit Card payments are made via a payment gateway provided by DirectOne which processes transaction using 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored, so this ensures you will be happy with your transaction.
NOTE: The prices in our online store do not include freight. Freight will be calculated on an individual basis and will be added to your order. We will contact you with the total prior to shipping.
Prices shown are all in Australian Dollars and are GST inclusive. GST is charged on all purchases within Australia.
Tropical Lifestyle Privacy Policy
Tropical Lifestyle is committed to protecting your privacy and the privacy of any personal information provided to us. Tropical Lifestyle complies with the Privacy Act 1988 (Cth) and the National Privacy Principles. To enable us to provide some of our services to you, we need to collect personal information from you – usually your name and email address. You may also choose to provide us with your mobile phone number.
Newsletter
To keep you informed of latest news, special offers, free giveaways and handy tips we automatically subscribe you to our free newsletter. You can unsubscribe at any time by choosing the unsubscribe link but you would be crazy to, as you will miss out on many special offers and great handy advice you will no get elsewhere!
Errors & Omissions Excepted
Tropical Lifestyle shall not be liable on any basis whatsoever for any loss, including property and personal loss or consequential loss. Failure to properly maintain the product will void the warranty.
Faulty Installations
Tropical lifestyle intends to provide all gazebos to suit your location however unless specifically asked for your gazebo will generally be rated to N3, some kits however are standard at C2 rating, Tropical Lifestyle can accept no responsibility for faulty installation by you , your associates other related parties or any other contractors associated, recommended , unknown or employed by tropical lifestyle or any of its related entities all duty and care is taken.
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